Terms & Conditions

Welcome to Alpha SRVC. These Terms and Conditions govern your access to and use of our website and B2B Partner Portal.

By registering or using our services, you agree to these Terms.

1. About Alpha SRVC

Alpha SRVC is a B2B travel platform that connects registered travel agencies and business partners with Japan travel products and services. Partners can access, market, and sell Japan travel packages provided through our platform.

2. Partner Eligibility

To become a partner, you must:

  • Be a legally registered travel agency or travel business.
  • Provide accurate business information.
  • Maintain valid licenses where required by your local laws.
  • Keep your account information updated.

Alpha SRVC reserves the right to approve or reject any registration.

3. Partner Account

Partners are responsible for:

  • Keeping login credentials secure.
  • Maintaining accurate business information.
  • All activities performed under their account.
  • Immediately reporting unauthorized account access.

4. Booking & Sales

Partners may:

  • Promote Japan travel packages.
  • Sell packages to their customers.
  • Request customized itineraries.
  • Receive quotations through the platform.

Package availability and pricing are subject to confirmation before booking.

5. Pricing

Prices displayed on the portal:

  • May change without prior notice.
  • Are subject to seasonal availability.
  • Are not guaranteed until booking confirmation.
  • May exclude taxes, visa fees, insurance, or optional services unless stated otherwise.

6. Payments

Partners agree to:

  • Make payments according to issued invoices.
  • Complete payment within the specified deadline.
  • Understand that bookings may be cancelled if payment is not received on time.

7. Cancellations & Refunds

Cancellation policies vary depending on:

  • Hotels
  • Airlines
  • Transportation providers
  • Attractions
  • Seasonal conditions

Refund eligibility will be determined according to supplier policies.

8. Travel Documents

Partners are responsible for ensuring their customers possess:

  • Valid passports
  • Required visas
  • Travel insurance (recommended)
  • Any health documentation required by destination authorities

Alpha SRVC is not responsible for denied entry due to missing or incorrect documentation.

9. Partner Responsibilities

Partners agree:

  • Not to misuse the platform.
  • Not to provide false information.
  • Not to infringe intellectual property rights.
  • Not to engage in fraudulent activities.

10. Intellectual Property

All website content including:

  • Logos
  • Images
  • Package descriptions
  • Graphics
  • Documents

remain the property of Alpha SRVC unless otherwise stated.

11. Limitation of Liability

Alpha SRVC acts as a travel service provider and coordinator.

We are not liable for losses arising from:

  • Airline schedule changes
  • Government restrictions
  • Natural disasters
  • Supplier failures
  • Force majeure events
  • Delays beyond our reasonable control

12. Account Suspension

We may suspend or terminate partner accounts for:

  • Fraudulent activity
  • Breach of these Terms
  • Misuse of the platform
  • Non-payment
  • Illegal activities

13. Changes to Terms

Alpha SRVC may update these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.

14. Contact

For questions regarding these Terms, please contact us through the Contact Us page.